3 ms·
Sorry, I was too terse—I was just observing that it was a combination of policy and UX that combined to create a good CX. You’re right that it’s not necessarily
by turnsout 3y ago
Sorry, I was too terse—I was just observing that it was a combination of policy and UX that combined to create a good CX. You’re right that it’s not necessarily the chat UX that led to the good experience, but it also was not purely policy.