4 ms·

Having done some tech support before, you are an exception. The vast majority of things customers ask are along the lines of "how do I <thing explained on the f

Having done some tech support before, you are an exception. The vast majority of things customers ask are along the lines of "how do I <thing explained on the faq page>" and "how do I <basic technical question that is not specific to the product, they just don't know how to use their computer>". An LLM is basically perfect to answer these. It would be nice if there was improvements to detection that the bot can not directly answer the question.

fsniper 3y ago
And unfortunately the ones who does their due diligence and cost 0 are punished for that.
- Lacerda69 3y ago
  I can assure you these ones are among the hallowed 0.01% of all users.
  - Zuiii 3y ago
    So it's okay to punish them? Maybe companies deserve paying for inflated support costs and customers who refuse to lookup information themselves. The solution here is to increase the 0.01% by helping them, not try to destroy them.
    - deleted 3y ago
      [deleted]
  - fsniper 3y ago
    And this is something to boast about? Should that 0.01 need to behave as the rest or leave you? Isn't this practically saying I am not interested in the customers that are good citizens.
- andersa 3y ago
  Relevant: https://xkcd.com/806/ https://xkcd.com/806/
- diego_sandoval 3y ago
  Unless they used No Support Linux Hosting [0] (RIP) [0] https://web.archive.org/web/20201109003408/https://www.nosupportlinuxhosting.com/ https://web.archive.org/web/20201109003408/https://www.nosup...
  - deleted 3y ago
    [deleted]
  - andersa 3y ago
    Is it just me or have archive.org links become absurdly slow for everyone? It took a whole minute to load this, and I don't think it used to be this bad like a year ago...
2devnull 3y ago
I couldn’t disagree more. It actually worries me that so many people seem to be making this mistake, simultaneously.
- andersa 3y ago
  What specifically do you disagree with? That most basic support questions could be fielded by an LLM?

fsniper 3y ago

And unfortunately the ones who does their due diligence and cost 0 are punished for that.

Lacerda69 3y ago
I can assure you these ones are among the hallowed 0.01% of all users.
- Zuiii 3y ago
  So it's okay to punish them? Maybe companies deserve paying for inflated support costs and customers who refuse to lookup information themselves. The solution here is to increase the 0.01% by helping them, not try to destroy them.
  - deleted 3y ago
    [deleted]
- fsniper 3y ago
  And this is something to boast about? Should that 0.01 need to behave as the rest or leave you? Isn't this practically saying I am not interested in the customers that are good citizens.
andersa 3y ago
Relevant: https://xkcd.com/806/ https://xkcd.com/806/
diego_sandoval 3y ago
Unless they used No Support Linux Hosting [0] (RIP) [0] https://web.archive.org/web/20201109003408/https://www.nosupportlinuxhosting.com/ https://web.archive.org/web/20201109003408/https://www.nosup...
- deleted 3y ago
  [deleted]
- andersa 3y ago
  Is it just me or have archive.org links become absurdly slow for everyone? It took a whole minute to load this, and I don't think it used to be this bad like a year ago...

2devnull 3y ago

I couldn’t disagree more. It actually worries me that so many people seem to be making this mistake, simultaneously.

andersa 3y ago
What specifically do you disagree with? That most basic support questions could be fielded by an LLM?