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That would be better CX—chat UIs don’t have any inherent advantage when it comes to the quality of the experience. It’s all contextual.
by turnsout 3y ago
That would be better CX—chat UIs don’t have any inherent advantage when it comes to the quality of the experience. It’s all contextual.
- stavros 3y agoThen I don't understand your comment. You seem to agree with me, but your comment reads like a correction.
- turnsout 3y agoSorry, I was too terse—I was just observing that it was a combination of policy and UX that combined to create a good CX. You’re right that it’s not necessarily the chat UX that led to the good experience, but it also was not purely policy.