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The problem is they are unlikely to let the bot really do anything I can't already do on the website - ask for refund, correct payment etc. Otherwise it would b
by progbits 3y ago
The problem is they are unlikely to let the bot really do anything I can't already do on the website - ask for refund, correct payment etc. Otherwise it would be easy to trick the bot and abuse it.
Without human you just get a powerless regurgitation of FAQ and links that can't help in situations they didn't anticipate.
- pixl97 3y agoThe bot can get the ticket setup to the point the human takes over. In support calls the confused user rarely has all the information they need to present to the person solving/finalizing the transaction and a bot can help reduce the human time needed.