3 ms·

Have you never worked a support role? Users don't read shit.

• pixl97 3y ago
  Heh, yes, and they don't explain shit either. I've had so many calls start at "I can't print" that were really "the server is a total wreck" and I had to fight the user on the severity of the situation, they kept trying to focus on the printing issue.
  • Lacerda69 3y ago
    Honestly the LLM bots I tried so far are great at dealing with this situation. They have infinite patience and will explain anything in great detail. The one I am using for support does not hallucinate, will link the appropriate docs in the answer and tells the user if they cant answer a question and will escalate to human support. IMO this is the future and I think its a huge improvement over the status quo.
    • zacharybk 3y ago
      I’m curious what you’re using, it sounds awesome!
      • Lacerda69 3y ago
        im using kapa.ai Its not free but well worth it IMO.