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There is more to this story than it appears. If you book via a travel agency you sometimes may find poor service in case you need some changes. A friend needed
by NoPie 3y ago
There is more to this story than it appears.
If you book via a travel agency you sometimes may find poor service in case you need some changes. A friend needed to add a luggage to the booking and the travel agency refused to help. He had to do at the airport for double price.
He couldn't do it online because making changes in Ryanair booking requires some information how the booking was made, for example, the email address. He was unable to obtain any of this information from the travel agency.
If he had known that he was able to update booking's e-mail address though this process of online verification, he would have saved at least 40 euros (minus €0.59 online verification fee).
Ryanair couldn't have made adding luggage without requiring at least some confirmation that it is done by the flyer. If you check online and proceed directly to the gate, you may not be aware that someone (a terrorist or drug smuggler) has added luggage to your reservation, checked it in luggage drop point and collected it at the destination airport without you being aware.
Of course, Ryanair could have a different business model where they don't charge double price for adding luggage at the airport. But that's the whole point – their business model reduces need for staff at the airport and thus they can offer lower prices.
But this would not be an issue, if travel agencies were providing better service too.
- dkjaudyeqooe 3y agoWhy do people use travel agencies? For me it would just be another layer adding expense, mistakes and complexities. I'm guessing people use them thinking they will reduce those things.
- NoPie 3y agoSometimes they do search on travel agency website and accept the option, not realizing that at this point they could have booked directly from an airline's website.
- bangkoksbest 3y agoThere are times when booking through Ryanair over their app gives €X price, but through some 3rd party like Kiwi I might find e.g. €(X*0.5). However, even though I almost always fly with just a small bag, I still might hesitate taking the 3rd party service because they insist on doing stuff like checking in "for me", which I don't need (since that is a trivial process), and I have experienced them not sending the boarding pass in the time I arrived at the airport.
- martin8412 3y agoIt's nice that they are cheaper until you realize that you've booked a connecting flight through Kiwi and then realize that Ryanair doesn't offer that service, so you'll be picking up your checked luggage at the layover and the queuing again to check the luggage for the next destination. You miss the connecting flight, good luck with Kiwi. They're notorious for their poor handling of this exact scenario, since the money will have to come out of their pockets. Ryanair can only be held responsible for delays of the first flight.
- mathverse 3y agoWe use TravelPerk to book and pay for the entire process of biz trip (travel,hotels etc).
- Ekaros 3y agoIn EU you will end up under Package travel directive. Which means extra protections, and single point of communication. Like when COVID hit and travel recommendations were issued. My whole holiday of hotel+flight got cancelled, and I got automatic refund for whole thing. Just had to give them by account number. It makes life simpler in cases when flights or hotel gets cancelled and agency is responsible for handling things.
- TylerE 3y agoI have no clue why anyone has used one in atleast the pass decade, but I can remember when it was a thing because the internet didn't exist. Even printed guide books would be at least a year out of date the day they went to press... booking travel to an area you didn't know was...difficult.