3 ms·
If this was the 90s and a telephone pole crash took down an alarm system monitoring center nobody would bat an eyelash. It’s inconvenient, but it happens. The
by teeray 3y ago
If this was the 90s and a telephone pole crash took down an alarm system monitoring center nobody would bat an eyelash. It’s inconvenient, but it happens.
The digital equivalent—dropping the prod DB or something—draws the ire of millions. Consumer expectations changed when we put a computer in their pocket screaming OUTAGE.
- contravariant 3y agoThey wouldn't expect any redundancy in an alarm system monitoring centre? Also there's a very brief instance in time where such a system would not be basically digital. I think a lot of systems have lost a lot of reliability and resilience as they are replaced by (centralized, virtual) digital equivalents. Having a doorbell that fails because someone made a typo in a DNS entry (or whatever it is this time) is silly and people have every right to be angry. Though it would help if they direct some of that anger towards themselves for subjecting themselves to a doorbell that they don't control and sends surveillance on its immediate surrounding to some third party (who may send it back, for a price).
- bovermyer 3y agoThat's an interesting observation, but I don't think it's because of the instant-outage-notification thing. It might be worthwhile to look at how peoples' expectations of service availability have changed in the last fifty years as compared to peoples' perceived importance of non-essential services.