3 ms·
In slack (or discord), due to its lack of structure, if someone explained some piece of institutional knowledge, that explanation gets lost in the "slackhole".
by krastanov 3y ago
In slack (or discord), due to its lack of structure, if someone explained some piece of institutional knowledge, that explanation gets lost in the "slackhole". Other tools are at least marginally better at preserving institutional knowledge
- barbazoo 3y agoThere are deep links and, if you pay for it, retention. Are you looking for a CMS, something like Notion maybe?
- lygaret 3y agoin this tool (and others I've seen, maybe zulip does this), you can mark threads as "done", and mark messages as canonical. with slack, it's easy to have a thread with 15 different answers which are all slightly different. The "knowledge retention" features I'm looking for is being able to mark a thread as "this is the decision made", have that highlighted in metadata and archival, maybe be able to link off to a notion page, and have the thread closed to finalize the decision. EDIT: the number of times I've had to kick people off a thread because they're adding bad info during a crisis reallllly drives my desire for marking canonical messages lol
- davidmurdoch 3y agoAh, highlighting specific messages would be a neat feature to have in Slack! It aligns with their official acronym: Searchable Log of All Conversation and Knowledge.