Get it touch with your account manager, this is what they are for. It is in their interest to build your business with Stripe and ensure that you have a smooth

Get it touch with your account manager, this is what they are for. It is in their interest to build your business with Stripe and ensure that you have a smooth experience. Obviously there are cases where these sort of things have to happen, but they should be able to ensure that everything is fair and that you are listened to. Our account manager and others they put us in touch with at my previous place were helpful in this regard.