3 ms·

AT&T's chatbot pretends to not be able to 'hear' you

• the_lego 3y ago
  Will chatbots (and soon voice chatbots) just be used as a denial of service attack against customers? To cheaply waste your time, giving the illusion of meaningful interaction, until you give up?
  • marssaxman 3y ago
    Isn't that what they have always been for?
• ing33k 3y ago
  this looks like a default message that the bot sends when the bot is not able to understand the message. May be it's hoping that the user will rephrase their message.
  • thedanbob 3y ago
    If so, someone didn't think it through. The natural response to someone saying "what was that?" is to repeat yourself louder, not rephrase.
    • karmakaze 3y ago
      It should say "could you speak up?" People are more likely to hang up if they find themselves yelling at a machine (in a one party conversation).
• thefurdrake 3y ago
  The metric (case volume) became the target, and then it all went downhill.