A really nice scenario would be a 3rd party chatbot that would read all the crap on an average web-site and answer questions. First, that will force companies t

A really nice scenario would be a 3rd party chatbot that would read all the crap on an average web-site and answer questions. First, that will force companies to have support docs in normal text without javascript garbage like 50 vaguely-named, individually-expandable-only, dynamically generated (so no view source search) sections. Second, even if the UI is still terrible at least chatbot can point at the right section and cut out the generic advise, legalese and such. Another one is augmenting/replacing "community support", the kind Microsoft or Steam use. On Steam forums or Microsoft forums/QnA thing (on the latter, even with the certified/semi-official helpers), most responses are either "why don't you reboot/reinstall/uninstall everything else and try again", or even more useless. And the useful ones are often "I found this other post [that you wouldn't discover using keyword search unless your google-fu is lvl 80], and it offers a solution". A chatbot that read all the posts would be a huge improvement.