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That's better than nothing, but I want to see heavy fines just for them having to get a complaint through the public service commission in the first place (plus
by midoridensha 3y ago
That's better than nothing, but I want to see heavy fines just for them having to get a complaint through the public service commission in the first place (plus fines accruing hourly on top of the initial big fine). These companies shouldn't get any kind of grace period; they already have one, in the form of customers being able to contact them and ask them to resolve it before getting the government involved.
- Spooky23 3y agoThat argument is used by utilities to defang the utility commissions! Big companies only understand pain, but they don’t systematically feel pain unless you’re able to inflict it. Every fine reduces someone’s bonus, so you want the incentive to encourage resolution under pressure - otherwise, if you get fined no matter what, there’s no incentive to act. Works the same way with services contracts. If you force the provider to price penalties into the P&L as a matter of course, you’ve lost the ability to compel behavior. Companies internally incentivize loss avoidance.