I'll talk to a chatbot if it can shortcut what customer service can do without asking a million obvious questions or making me wait. ~30% I've used it, Amazon'

I'll talk to a chatbot if it can shortcut what customer service can do without asking a million obvious questions or making me wait. ~30% I've used it, Amazon's customer service chatbot handles issues like missing orders quickly. What it doesn't handle are more complex inquiries like getting a refund on Alexa celebrity voices.