Why else would one chat with a bot? All other functions are self-service anyway, at least I've never interacted with a chatbot that could do anything useful, b

Why else would one chat with a bot? All other functions are self-service anyway, at least I've never interacted with a chatbot that could do anything useful, besides being forced upon me to navigate the "why do you want to talk to a person, so I connect you with the right one?"