Yeah, I was saying the feeder neutral has ties to ground at the pole and usually at multiple points near the house: multiple ground rods, UFER, copper water pip

Yeah, I was saying the feeder neutral has ties to ground at the pole and usually at multiple points near the house: multiple ground rods, UFER, copper water pipe, etc. The equipment grounding conductor (typically referred to as the 'ground') for branch circuits shouldn't touch physical ground. Unless of course the circuit is a feeder to a detached building, which needs its own ground rods.