People are comfortable typing keywords into a search box to find what they need on a website. It seems to me a well structured chatbot can offer at least that m

People are comfortable typing keywords into a search box to find what they need on a website. It seems to me a well structured chatbot can offer at least that much capability and perhaps a little more--especially if it's answers are constrained to a single website or document set and other steps are taken to prevent "hallucinations."