No one wants to talk to customer service either. Even with humans, I'd much rather not try to explain my problems to a person who may not be a native speaker, w

No one wants to talk to customer service either. Even with humans, I'd much rather not try to explain my problems to a person who may not be a native speaker, who may not understand well the problem domain, and who may not have much power to do anything. But even talking to an actual pro is most of the time something I'd rather avoid -- it's after all best if whatever I need is doable without needing extra help. I think a chat bot is going to be very rarely seen as an actual perk by an end user, except in some specific domains like game NPCs. It's more likely to be used as a first line of support or similar to save costs, as something better than a phone menu system. I can see them also being a perk for users of very large systems like AWS, where reading the docs can get overwhelming, and search may not work well because you may need to know the specific terms you have to search for.