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Absolutely. Most comments here seem to take the title at face value. Based on how low companies are willing to go to in the support space, it won't be at all s
by l0b0 3y ago
Absolutely. Most comments here seem to take the title at face value.
Based on how low companies are willing to go to in the support space, it won't be at all surprising when all of them move to some form of ChatGPT-enabled crapbot, specially adjusted to maximise whatever metric the company wants at huge financial and psychological cost to the user. It's gotten so bad it's hard not to think of employees of such scummy companies as scum for supporting and enabling this toxic ad-driven hell.
- bombolo 3y agomy company is experimenting with a chatbot for support. Of course if you ask it to do something impossible with our product, the answer is a very long thing telling you where to click, which will never work. It just won't ever say "can't be done". When asking things that can in fact be done, it seems to get right the general direction, but the details are wrong. Of course a user without in depth knowledge will not know that. Our CEO loves it.
- l0b0 3y ago> Our CEO loves it. Of course, it probably saves them thousands in support salaries. Of course, it's a little harder to quantify how much it's costing them in lost goodwill and sales, but who cares about the long term, right?
- razodactyl 3y agoAs a probabilistic model trained to always provide an answer. You need to allow "Can't be done" as a valid response. Find top queries that should have but didn't have this answer and add it to the examples of your bot.