Now they're saving a buck dumping human operators and letting the powerless chatbots tell the users "sorry but I can't change your situation, have a nice day"

Now they're saving a buck dumping human operators and letting the powerless chatbots tell the users "sorry but I can't change your situation, have a nice day" I saw a television ad a few days ago where the entire point of the ad was for the company to show off that it has real, live customer service people answering the phones in Arizona. "I'm Brittany, and I'm a real human being, here to help you!" It was the one tiny glimmer of hope that the market may sort this out. But it won't.