I think there are multiple facets to this argument (both for and against). Yeah, a lot of chatbots are so "stupid" or at least so obviously non-human that as a

I think there are multiple facets to this argument (both for and against). Yeah, a lot of chatbots are so "stupid" or at least so obviously non-human that as a user, I have absolutely no desire to interact with them. They waste my time and I end up doing the same thing as I sometimes need to do with automated phone systems: press the virtual equivalent of "0" to try to get connected with a real human. But that is starting to change: some chatbots can now start understanding and interacting like humans. As a user, when that's the case, I don't personally care what is powering the thing behind the scenes. In fact, I'd generally prefer a bot if it's as good as a good human: the number of times I've had 45 minute or longer sessions with some human support agent that: 1) Just didn't listen to what I was looking for 2) Had difficulty communicating because I started a chat on an evening/weekend and got routed to someone who had English as a second language 3) Couldn't actually figure out how to solve some problem, so I had to start a new conversation of the same substance the next day 4) Didn't actually log the notes of my chat for the next agent, so I had to repeat myself etc is just completely off the charts and it's anecdotally gotten worse in my experience in the past few years.