I felt like this before I used - of all things - Bank of America's "Erica" chatbot to find an option in their app that was eluding me. I asked how to change the

I felt like this before I used - of all things - Bank of America's "Erica" chatbot to find an option in their app that was eluding me. I asked how to change the option, and it responded with a link to the exact screen I was looking for. The reason I couldn't find it was because it was called something different than I thought. I never would have found it otherwise. That's when I realized a core use case for these sorts of bots: Navigating complex interfaces. As much as UX designers want to make UIs "intuitive", there comes a tipping point of complexity where a UI can only do so much to guide you. Bots are like that kid next door who's "good at computers", or a tech support agent on the phone, who can help you do something you just couldn't work out on your own because of terminology or misunderstanding. As much as people are wary of Microsoft's Copilot integration into Windows due to the legacy of Clippy and Cortana, I think it's going to be a huge success and an archetype of future HCI.