3 ms·
As a long time DDG user I think it's cool you're personally engaged here. The disappointing part is it seems like TechDirt has had to resort to customer-service
by giantrobot 3y ago
As a long time DDG user I think it's cool you're personally engaged here. The disappointing part is it seems like TechDirt has had to resort to customer-service-via-social (Reddit/HN/Twitter) which sucks.
Once this particular issue is sorted out I'd would also be cool to see some sort of post-mortem report. Seeing why this sort of thing happens and a standard process for fixing it would be beneficial to all involved I think. Complex systems are complex and shit happens. But if this happened to a site far smaller than TechDirt (they're not even that big AFAIK) I don't think there would be any avenue to cure the situation for them.
/2¢