> We should have 25 small players, not just 2 big ones. What would those 25 small players compete on? Chat and video calling arent terribly difficult to build

> We should have 25 small players, not just 2 big ones. What would those 25 small players compete on? Chat and video calling arent terribly difficult to build or maintain, and unless you bundle features into them (like M365 integration), there isn't much to differentiate on, and those integrations aren't terribly hard to build either. My feeling is that chat and video messaging are expected to be bundled in with every OS and office suite and don't have enough value to be stand alone products anymore, in a similar way that browsers are expected to be free. At least where we are now, people/businesses can get these features without having to pay more, do more security and compliance attestations before putting their entire company communication into one of 25 small platforms, and all of the major options (teams, slack, zoom) basically work the same, though teams is a resource hog. I don't think anyone wants to think about their messaging platform, they just want something that works, is secure, and is cheap.