This is not a bad way to make your customers and maybe your manager happy. But is it enough to win a substantial amount of new business or propel your career u

This is not a bad way to make your customers and maybe your manager happy. But is it enough to win a substantial amount of new business or propel your career upward? I'm not totally convinced. A counterpoint to this is Cal Newport's "So Good They Can't Ignore You: Why Skills Trump Passion in the Quest for Work You Love." While Newport's book is more about how to identify what work is going to be most fulfilling, I think his broader point is that talent and results are what will ultimately be the biggest drivers of career success, rather than an unforgettable or eccentric personality. A metaphor: Who would you rather fly the plane, a totally forgettable but experienced pilot, or a flight attendant who's skilled at making you feel comfortable and valued?