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I don't think you need more data. Tesla had a team of people "managing" this issue to relieve demand on their service centres. What more data do you think would

I don't think you need more data. Tesla had a team of people "managing" this issue to relieve demand on their service centres. What more data do you think would be useful to clarify Tesla's actions?

londons_explore 3y ago
That statement alone sounds good to me... If there is no repair action that can fix the range issue on these cars, then it is a waste of everyone's time to go to a service center only to have a service tech poke the battery and realise it's fine. What are you expecting them to do when you arrive? They certainly won't be taking out battery cells and putting them under an electron microscope... And measuring battery voltages and currents is already done automatically by the computer. There is very little you will diagnose on a modern car that the onboard computer isn't already aware of. Therefore... the idea of a team of remote diagnosis people to fix most issues without a service appointment makes perfect sense. As does the idea of having the analysis done automatically beforehand so the human doesn't have to wait.
- mikro2nd 3y ago
  Except they did not fix anything. The battery readout was lying as so ordered by Musk. This caused people to complain, wanting it fixed. Instead of fixing it (in a service centre or remotely) they lied some more. What's so hard to parse here?
  - londons_explore 3y ago
    I think the 'fix' was mostly checking that the car was working as designed, then calling people like this hn commenter[1], and educating them that slow gentle driving is how to get the estimated range, not aggressively braking and driving 90 mph with the AC on max, windows down, and the trunk loaded with 2000 lbs of junk. [1]: https://news.ycombinator.com/item?id=36893587 https://news.ycombinator.com/item?id=36893587
    - mikro2nd 3y ago
      The point is that "as designed" was really "designed to mislead" aka "lying", and they got caught red-handed.
      - simondotau 3y ago
        They got caught red-handed using EPA-rated range in the interface? The number that your Government declares to be the correct one? Oh no. https://www.youtube.com/watch?v=U3P32TyLMMM&t=644s https://www.youtube.com/watch?v=U3P32TyLMMM&t=644s

I don't think you need more data. Tesla had a team of people "managing" this issue to relieve demand on their service centres. What more data do you think would be useful to clarify Tesla's actions?

londons_explore 3y ago

That statement alone sounds good to me... If there is no repair action that can fix the range issue on these cars, then it is a waste of everyone's time to go to a service center only to have a service tech poke the battery and realise it's fine. What are you expecting them to do when you arrive? They certainly won't be taking out battery cells and putting them under an electron microscope... And measuring battery voltages and currents is already done automatically by the computer. There is very little you will diagnose on a modern car that the onboard computer isn't already aware of. Therefore... the idea of a team of remote diagnosis people to fix most issues without a service appointment makes perfect sense. As does the idea of having the analysis done automatically beforehand so the human doesn't have to wait.

mikro2nd 3y ago
Except they did not fix anything. The battery readout was lying as so ordered by Musk. This caused people to complain, wanting it fixed. Instead of fixing it (in a service centre or remotely) they lied some more. What's so hard to parse here?
- londons_explore 3y ago
  I think the 'fix' was mostly checking that the car was working as designed, then calling people like this hn commenter[1], and educating them that slow gentle driving is how to get the estimated range, not aggressively braking and driving 90 mph with the AC on max, windows down, and the trunk loaded with 2000 lbs of junk. [1]: https://news.ycombinator.com/item?id=36893587 https://news.ycombinator.com/item?id=36893587
  - mikro2nd 3y ago
    The point is that "as designed" was really "designed to mislead" aka "lying", and they got caught red-handed.
    - simondotau 3y ago
      They got caught red-handed using EPA-rated range in the interface? The number that your Government declares to be the correct one? Oh no. https://www.youtube.com/watch?v=U3P32TyLMMM&t=644s https://www.youtube.com/watch?v=U3P32TyLMMM&t=644s