> Now Amazon just sends me between two different bots that can't help me at all... I ran into this issue some months back. The unofficial-official policy seems

> Now Amazon just sends me between two different bots that can't help me at all... I ran into this issue some months back. The unofficial-official policy seems to be to make you file a dispute with your CC stating that merchandise was not delivered. I was promptly refunded and haven’t had any issues conducting further business with Amazon.