It's a tricky one. The government is less sensitive in some ways to negative reviews - what are you going to do? move to a different countries? while bad PR ca

It's a tricky one. The government is less sensitive in some ways to negative reviews - what are you going to do? move to a different countries? while bad PR can still affect companies like Google. On the other hand, with a government you might have legal recourse (if you live in a functioning democracy) and if you can't get any attention on your problem (which is hard enough to do) then Google is going to ignore your complaint.