I've heard the Greyhound level of service plummeted after they acquired their competitor Trailways, but that was before my time so can't comment first-hand. Th

I've heard the Greyhound level of service plummeted after they acquired their competitor Trailways, but that was before my time so can't comment first-hand. That + plummeting prices of air travel due to deregulation likely gutted the industry profits, which led to less reinvestment in their capital assets, which led to poorer experience, GOTO 20.