When there is a lot to do and you are understaffed the highest priority things are usually obvious. For instance, we keep getting repeated requests for X from d

When there is a lot to do and you are understaffed the highest priority things are usually obvious. For instance, we keep getting repeated requests for X from dev, let’s automate it or make it self-service. Software X is severely out of date and preventing us (or dev) from implementing X, let’s upgrade it.