Right, its called vendor lock in. It's why a lot of services offer a free tier, to reduce the upfront investment in the hopes you'll settle in and eventually pa

Right, its called vendor lock in. It's why a lot of services offer a free tier, to reduce the upfront investment in the hopes you'll settle in and eventually pay. It's why students get free software licenses, etc. It's a valid way of doing business, and its not like the consumer isn't aware of the risks. If you want to support a business on a free demo, don't get mad when you get no SLA. In either case, they fixed the problem, but the expectation of immediate support on a free account is silly.