We build power electronics and our machines also have lots of software in them. People that only work in software have no idea what a difference a software bug

We build power electronics and our machines also have lots of software in them. People that only work in software have no idea what a difference a software bug is compared to a hardware bug. Things we can solve in software means someone remotes into the machine and goes home to their family at the end of the day. Hardware problems usually means the engineer goes home packs a bag, gets a plane ticket, is away from the family for a week and hopefully we figured out remotely, correctly what the real issue is. I did two transatlantic flights this year because there was an issue with a >$5 component on a circuit board.