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> There's a lot of UX stuff I wish they'd improve (random lockouts and desyncs, autofill not showing up in Android, no dedupe, no automatic discovery of app log
by lapcat 3y ago
> There's a lot of UX stuff I wish they'd improve (random lockouts and desyncs, autofill not showing up in Android, no dedupe, no automatic discovery of app logins from saved web logins, etc.)
How does usage data fix this?
Have you considered just sending them feature requests and bug reports?
- solardev 3y agoDepending on the granularity, all those actions (if not intents) could be tracked. I've never really had feature requests acted on by a company before. Small one person software shops, yes, but companies? Never. I don't think their feature pipelines actually care what customers want.
- jtbayly 3y agoIf you don't think they care what their customers want (and I agree), then you better go back to the original question of whether this is a "good thing" or not. Why are they actually collecting the data, if they don't care what you want?
- solardev 3y agoThey probably want to sell it, primarily, or to help different internal teams decide what to focus resources on. But if some product owner in their org uses it to make even one improvement, it's worth it to me. I really don't mind them collecting usage data (heck, they don't even have to anonymize it for me) as long as my passwords remain encrypted. Edit: I mean, I trust this company with my entire online existence, including major financial and government functions. It's closed source and I take their word (and reputation) for it. Surely I can trust them to monitor which buttons I push...