> Getting support under your SLA from other providers can be a person acknowledging your email and then asking for more information that you've already provide

> Getting support under your SLA from other providers can be a person acknowledging your email and then asking for more information that you've already provided. Or worse, trying to turn it into a sales call. Every time I've talked to Comcast (Xfinity) lately about my internet not working, they've tried to sell me phone service. Very frustrating. I'm calling you about a product that doesn't work; what makes you think I'm interested in _another_ product from you at this time? Maybe reserve the upsell until _after_ the problem is resolved? /rant