Working at Microsoft (in Windows Azure), this was the first outage since I joined the org, so I did not know what to expect from the company in terms of transpa

Working at Microsoft (in Windows Azure), this was the first outage since I joined the org, so I did not know what to expect from the company in terms of transparency on this outage. However, given other presentations or papers on the Windows Azure technology and how open they were publicly, I expected a good job here. Bill Liang's post confirmed how transparent Microsoft wants to be with its customers, what is really nice. And I appreciate how seriously Microsoft is attempting to learn from these incidents and putting measures in place.