This completely ignores the cost of support. - How does this feature work? - How does the software do this? - you said it does this and it doesn't why? - ca

This completely ignores the cost of support. - How does this feature work? - How does the software do this? - you said it does this and it doesn't why? - can make the software do this? Each one of these questions cost money to answer and needs someone to hand hold the user. especially if they are a non-technical business user.