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I have zero tolerance at my organization for customers that are rude and nasty. If you send us a support request that is filled with profanities and demands ou
by blantonl 3y ago
I have zero tolerance at my organization for customers that are rude and nasty. If you send us a support request that is filled with profanities and demands out of the gate, I'll gladly refund your money and terminate your account immediately.
There's a saying I like to use: I'll bend over backwards to help you, but I won't bend over forwards.
- arp242 3y agoI find that if you reply factually and ignore the abuse that people will often come back with "sorry for my rudeness earlier, I had a bad day" or some variant thereof, completely unprompted. Even without apology I think the rare rudeness is fine, even though I really dislike it. No one is perfect and we got to accept that. The real problem is usually the small group of customers who are consistently abusive and excessively demanding and will fly off the handle every other week over some small thing.
- deleted 3y ago[deleted]
- frereubu 3y agoAnd often the people who end up apologising become loyal, long-term customers with no further issues, if anything more polite than the average.
- blantonl 3y agoInterestingly enough, something I learned early in my career during sales training is that if you are able to convert your biggest haters, they can become one of your most ardent supporters. Problem is I have a short fuse for disrespect, I just don't have the time to tolerate it.