The same person who quoted the sales team said customer support usually replies quicker via the forum than via email which would be the official support channel

The same person who quoted the sales team said customer support usually replies quicker via the forum than via email which would be the official support channel. To be clear, i'm not against best-effort support and that's actually what i use and provide year long (i never sign SLAs). I'm just saying it's scammy to call a plan without SLA "pro". Things can go wrong and things will go wrong, but when you can't have an actual human acknowledging your problem in the next few work hours, that's certainly not what i would call "pro" service.