3 ms·

Just because they don't offer a response SLA for those tiers doesn't mean they don't provide timely support. Getting support under your SLA from other providers

• southerntofu 3y ago
  The same person who quoted the sales team said customer support usually replies quicker via the forum than via email which would be the official support channel. To be clear, i'm not against best-effort support and that's actually what i use and provide year long (i never sign SLAs). I'm just saying it's scammy to call a plan without SLA "pro". Things can go wrong and things will go wrong, but when you can't have an actual human acknowledging your problem in the next few work hours, that's certainly not what i would call "pro" service.
• hermitdev 3y ago
  > Getting support under your SLA from other providers can be a person acknowledging your email and then asking for more information that you've already provided. Or worse, trying to turn it into a sales call. Every time I've talked to Comcast (Xfinity) lately about my internet not working, they've tried to sell me phone service. Very frustrating. I'm calling you about a product that doesn't work; what makes you think I'm interested in _another_ product from you at this time? Maybe reserve the upsell until _after_ the problem is resolved? /rant