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I think people just hate the idea of change. Look at the Facebook UI redesigns. Every time they do a major change, people freak out and scream bloody murder f

I think people just hate the idea of change. Look at the Facebook UI redesigns. Every time they do a major change, people freak out and scream bloody murder for about 3 or 4 days, even if the new design is better than the old. Something similar is happening for Google with both this and their ToS changes. They're largely improvements, but many people hate the thought of partially relearning or adapting to a new or changed system. I generally think moving people from old to new is best, even if they cry about it. The trick is to ignore the ones complaining for the sake of complaining while addressing legitimate grievances.

Gormo 15y ago
"Old" and "new" don't describe intrinsic qualities, they're just indicators of what sequence things arrived in, which is something wholly orthogonal to the value or utility of the things in question. Yes, people may often be uncomfortable with change per se - but if it's fallacious to presume that change is always bad, it's equally fallacious to presume that newer is always better. Much of the criticism of Google's recent changes describes valid objections to the nature of Google as a tool in its present state, not just complaints that it's different from what they're used to.