As a side note - I’ve found dealing with customer support of any tech business of moderate size and above exactly like this. They have a script and know nothing

As a side note - I’ve found dealing with customer support of any tech business of moderate size and above exactly like this. They have a script and know nothing. The only way to get issues raised and resolved is to know someone (be known as an expert and not some grunt) or be calling from a large customer. sigh