I wonder if this might be partly because they have not made an effort to make their software be more intelligent about surfacing answers to questions as well as

I wonder if this might be partly because they have not made an effort to make their software be more intelligent about surfacing answers to questions as well as evaluating answers. I would think that, at some point, it isn't necessarily the fault of the question authors or those responding. One of the things I say with some frequency is that all failures are engineering problems. Blaming the users/customers, in the end, fails to take advantage of an opportunity to improve the product, learn from mistakes and improve process.