These complaints about Chromium and Firefox bugs make me sad. Wasn’t the whole point of open source putting the user in control. That way they did not have to g

These complaints about Chromium and Firefox bugs make me sad. Wasn’t the whole point of open source putting the user in control. That way they did not have to go begging to the vendor to pretty please fix this bug that is affecting them. What is the difference between these begging, cajoling bug reports and similar bug reports for proprietary closed source software? Seems the software is just as centralized and the commercial company is just as much in charge versus the user.