I admittedly can be sharp in bug reports for obvious breaking bugs with companies like Adobe and Microsoft. I know what it's like from the other end— I worked a

I admittedly can be sharp in bug reports for obvious breaking bugs with companies like Adobe and Microsoft. I know what it's like from the other end— I worked as a developer for a decade, and before that, I worked in code-level support in a very large dev organization for a few years. Frankly, a lot of the shit I shoveled in support was totally justified, and sadly, the squeaky wheel does often get the grease. Often you don't even make it past support unless you become an "irate customer." That said, it's pretty clear when you're up against an org like that, and communicating that you are angry because you are experiencing hardship from an unresolved issue in software that you license never, ever warrants personal attacks; implications that the developers are lazy, stupid, or disorganized; implications that they're maliciously withholding fixes, etc etc etc. And beyond that, there's no excuse for being cranky in bug reports for free software or in small fora like issue reports on repos that go directly to developers, or anything like that.