The gist of the article is to find bottlenecks in your service pipeline. I.e., when a request gets queued up because an earlier request is still processing. By

The gist of the article is to find bottlenecks in your service pipeline. I.e., when a request gets queued up because an earlier request is still processing. By determining when and where the bottlenecks will occur, teams can plan for resource allocation ahead of time.