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How to avoid losses when using Stripe?
After using Stripe for a week and shipping products, our account was suspended and we were asked to verify our account. After submitting the verification, it was not approved, and 80% of the funds were refunded to the merchant. We tried to appeal, but did not receive a reply via email. The main issue is why the funds in the account were refunded instead of being retained for 120 days, and why there was no email response.
- shmilycustom 3y agoAfter my account was closed, I was hesitant to ship the goods, but Stripe requires us to provide evidence of shipment.
- carlosjobim 3y agoWait, what? If they refunded the purchases you don't have to ship any product. Stripe are no longer your business partner, they have no more say in what you do.
- Helpayments 3y agoYou can ask them to keep the deposit for 120 days and send them your delivery evidence at the same time.