> IT is generally a major expense - both on their bottom lines, and in the amount of time & grief they have to spend learning & deciding about and fighting with

> IT is generally a major expense - both on their bottom lines, and in the amount of time & grief they have to spend learning & deciding about and fighting with computer sh*t. Certainly! Yet, just when people muscle memorized Office 2003 by 2007, Microsoft pulled the rug and introduced Ribbon. And people still use .doc insted of .docx for loads of stuff!