3 ms·

If you're interested in fixing this problem, read Sydney Dekker. The man is on on a crusade.

• scrubs 3y ago
  Drucker or total quality management the Japanese way by Ishikawa are also good. In the later, which goes into root cause in depth, it's management that is usually to blame not the guy/gal on the line. All the more for systemic, recurring problems
  • worthless-trash 3y ago
    Thank you for the info, Its now in my reading list.
  • EligibleDecoy 3y ago
    If you are looking for other books, I’d also recommend “Normal Accidents” by Charles Perrow which is focused on what kinds of systems lend themselves to catastrophic malfunctions. From bakeries to nuclear reactors. It has a huge focus on how unimportant (and predictable) “human error” is to causing systemic problems and catastrophes. Once you start seeing systems in terms of how coupled, complex, and the catastrophic potential they have/are, it gives you a new insight into how things work and function (at least it did for me)