> Not every problem has a quick solution. Many are thorny and include lots of variables and long time spans. Well-implemented AI ought to eliminate a lot of th

> Not every problem has a quick solution. Many are thorny and include lots of variables and long time spans. Well-implemented AI ought to eliminate a lot of those long time spans, though. No more escalation or transfers required, no time spent looking things up - you've got a call center agent who isn't accessing the relevant internal systems, they're integrated with them (as well as all other call center agents).