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> I've never called a call centre for sympathy or jokes. It's always because I have a query I want an answer to or problem I want sorted ASAP. Not every proble
by c0brac0bra 3y ago
> I've never called a call centre for sympathy or jokes. It's always because I have a query I want an answer to or problem I want sorted ASAP.
Not every problem has a quick solution. Many are thorny and include lots of variables and long time spans.
Imagine trying to choose the right treatment facility for a child with leukemia that will accommodate your insurance and finances. Or what sort of care a senior parent with dementia and diabetes needs.
When the stakes are that high, having a human who can appreciate your situation and emotional state is almost mandatory.
- idopmstuff 3y ago> Not every problem has a quick solution. Many are thorny and include lots of variables and long time spans. Well-implemented AI ought to eliminate a lot of those long time spans, though. No more escalation or transfers required, no time spent looking things up - you've got a call center agent who isn't accessing the relevant internal systems, they're integrated with them (as well as all other call center agents).
- worthless-trash 3y agoI imagine it will play out like this scene in elysium: https://www.youtube.com/watch?v=LZb5WyIukOc https://www.youtube.com/watch?v=LZb5WyIukOc