It's easy to say someone else's job is a failure of society. Contact centers do pretty important work, and not all of them are run as soul-sucking, penny-pinchi

It's easy to say someone else's job is a failure of society. Contact centers do pretty important work, and not all of them are run as soul-sucking, penny-pinching, toilet paper usage measuring, hellscapes. At some point work has to be done in most businesses. In many, the contact center is where the work is done.